Problem-Free Ordering:
Never assume anything and please feel free to ask any and all relevant questions, as we are here to help and enlighten you about everything we offer and do. Always read the individual ordering information that is respective to each particular item or product brand, such as the Eastman or Hanhart product sections, and always inquire as to size, availability and prices before ordering. An informed buyer is always more likely to be pleased with a purchase and related service than a passive buyer. Good communication is essential for a happy business relationship, and this is why we emphasize using the telephone rather than any other means to gain information. The more we can learn about a customer's preferences, expectations and taste, the better we are able to direct them to the correct purchase. When making substantial purchases all the homework should be done up front, thus the delivery to the customer of the final purchase has the least chance to disappoint. Though it is sometimes natural to decide to alter or modify an order after it has been placed, any changes to orders, particularly for items not in stock, only serve to increase the risk for error and confusion. We will gladly do our best to facilitate changes to an order after it has been placed, but please note that this does greatly increase the possibilities for mistakes. Generally, items not in stock are ordered within 24-48 hours from a customer's finalization of the order. Changes made to an order after it is finalized and in the system may not always be possible. Last-minute changes of shipping details can also be a cause for errors. Though we will be happy to accommodate your shipping requests, changes, particularly those requested just before shipping, create situations that are more prone to confusion. No changes or cancellations to the actual merchandise ordered will be accepted within two business days from date of order. By following the advice above, our experience shows that a customer's order will be as close to problem-free as we can hope for.

How to Order:
Size and item availability should be established first before ordering (please review sizing with one of our staff members after obtaining measurements required from the click-on link labeled "SIZING"). You can fill out an order form (found in the Golden Book catalog, or an order form can be faxed or mailed to you upon request), though this is not mandatory. Orders can be written or typed on your own paper stock, then mailed or faxed to us, or they can be given over the phone orally. It is also fine to phone before measurements are established if you have any general questions on products or ordering and sizing procedures. We are always ready to assist in your order and happy to answer any minute questions of sizing or historical detailing. If you are mailing payment in and haven't provided measurements yet, please include these with payment or follow up soon after with these all-important details. All orders must be placed via telephone, fax or mail. If a non-stock item or size is ordered, cancellations and changes cannot be accepted once this order is placed with us. Our address, phone and fax information can be accessed by clicking on the "CONTACT US" link.

Sizing:
Please follow the instructions listed under the "SIZING" click-on link.

Payment:
Two sets of prices appear on the pages of most of our products. If paying by credit card, refer to the pricing under the heading "CREDIT CARD PRICES." If paying by personal check, bank check, money order or any other form other than a credit card, refer to pricing under the heading "CHECK/M.O. PRICES." We offer a discount for those paying by means other than credit cards as there are extra administrative costs we incur when payment is made by credit card. Payment can be made by any of the following methods: personal checks, bank checks, money orders, wire transfer (service fee applies), traveler cheques or Visa/MasterCard. All payments must be in US funds and drawn on major US banks and institutions. Payments should be made out to History Preservation Associates. Checks and money orders require ten (10) business days from the date of their deposit in our bank to fully clear. All special and custom orders must be paid in full at the time the order is placed unless authorized by us in writing to the contrary. No merchandise will be shipped until a check is fully cleared.

Shipping Costs:
All items/goods are sold under the terms X-Warehouse Cherry Hill, New Jersey, USA, which means that the goods include no shipping or insurance costs in the purchase price. The purchase price reflects the sale price of the goods to the customer right here INSIDE our warehouse in Cherry Hill, NJ, which is NOT the same thing as goods sold under the conditions F. O. B., which we do not offer. The customer is totally and wholly responsible for shipping and insurance. Customers may contract with any shipping carrier they choose to handle delivery of their merchandise purchase or, at the customer's request, we can contract on the customer's behalf with a carrier of the customer's choice, but the whole of responsibility for shipping and insurance rests entirely with the customer. It is wholly the customer's responsibility to advise us of any specific or unique packaging needs or requirements for shipping carriers they contract with or for which we contract with on the customer's behalf. Accordingly, the customer agrees to indemnify and hold harmless this company from any damage, loss or errors that may arise from shipments contracted for on the customer's behalf by this company and it's employees, and furthermore waives all rights to litigation surrounding the act of shipping of the customer's goods. UPS GROUND or Fed Ex GROUND will be the default carriers of our choice for domestic shipments unless another service level or carrier is requested by the customer. Domestic shipping and insurance rates via UPS GROUND are found on each respective product item page. Foreign and Express shipping and insurance rates can be provided upon request. Purchasing merchandise from this company constitutes a full agreement by the customer with all terms of sales set forth herein.

Delivery Time:
It is always advisable to check with us first to see if the merchandise you are ordering is in stock, unless the order is not time sensitive. Items not in our stock that need to be ordered generally take from 4-8 weeks to complete. Because of the highly specialized production on certain items, extended delivery times can sometimes be experienced. If this is the case with your order we kindly ask for your patience and understanding. Please ask about delivery times when ordering items not in stock, and always plan on ordering any item that is intended for a gift or special event well ahead of the needed dates. Buzz Rickson and Sun Surf products are produced once per year, with many items reflecting a production run that will only be a one-time offering. If we do not have a particular Buzz Rickson or Sun Surf item in stock we will make every effort to obtain it for the customer, but the item(s) may not be available again until the next production run some months or even a year later, or possibly never made again if it is a one-time offering. A surcharge may be levied on certain items not in stock (as much as 18% of the retail price of the purchase). If a surcharge applies, the customer will be informed of the cost at the time they place the order. We assume no responsibility for extended delivery times on any item(s) not in our direct control of inventory on hand.

Back Orders:
Much of what we carry is imported and highly specialized in production (that's why we offer it and you are here), thus certain items, due to the specialized materials or methods needed for their production, are sometimes subject to very lengthy back orders. When an item is not in stock that a customer orders, a projected approximate completion date is provided. Though every effort is made to adhere to this date, please keep in mind that this date is based on present information from suppliers and might be some eight weeks or more in the future. Any normal, day-to-day problems that occur in your life or business also happen in this industry, sometimes more often in this specialized business. Forces outside of our control can negatively impact dates for completion of an order. Suppliers provide us with completion information that assumes a normal schedule of operation, but not things out of the ordinary. We, in turn, pass this information on to our customers. Not one of us can say with POSITIVE certainty EXACTLY where we will be or what circumstances will prevail in our lives in sixty or ninety days or so. If your order should run into overtime, we kindly ask for your patience and understanding.

Exchanges and Refunds:
All regular stock items may be exchanged or returned for any reason, provided the item is not damaged, used or worn (if the merchandise looks worn and cannot honestly be sold as new, then it is no longer returnable) and advance authorization is received orally via phone within seven (7) calendar days from your receipt. Refunds will be less postage and insurance. Credit Card returns will have the purchase price refunded to the issuing bank account, less postage and insurance and administrative costs (approximately 3.5% of the total or the equivalent of the check/money order price, whichever is the lesser). Items not in our stock or not carried as stock (any item ordered specifically for the customer that is not part of the inventory we carry, including: certain styles, items, special orders, options, colors, fabrics, sizes and features render an item Non-Returnable/Non-Exchangeable unless faulty or damaged). Our return policy bottom line: We'll take anything back that is standard stock in style, item type, materials, construction and size, and not personalized in any way (not custom or special in any way and carried by us on a regular basis as stock goods) within the stated inspection period, as long as it is in the same new, salable condition it was sent out in, and can be honestly resold again as a brand new item. We take full responsibility for errors and mistakes that are ours, we ask the same of our customers.

Return Shipments:
If exchanging a product for another or making a straight refund return, please insure the return for full value and include sufficient funds for the return shipping and insurance of the replacement (if applicable); THIS IS THE CUSTOMER'S RESPONSIBILITY. Exchanges that are needed as a result of this company's error will obviate the need for further shipping and insurance costs on the replacement item(s). We guarantee that which is objective: the size/dimensions of measure on any given item, but we do not guarantee the fit, which is subjective.

Customers exchanging or returning goods from countries other than the USA (includes APO addresses) must contact us for details of return, particularly the specific language to be employed for customs entry back into the USA. Any customs duties and or taxes levied by the governing body in which a foreign recipient resides is a matter for the customer to address with that governing body and not this company. Refunds to customers in foreign countries will only be for the purchase price of the merchandise as outlined in our return policy for customers in the USA. Any refunds for taxes or duty must be addressed by the customer with their respective governments.

Hanhart and LACO Watch Warranty and Service:
All Hanhart and LACO watches come with a two-year full parts and labor warranty (glass crystal, band/strap, abuse and improper handling excluded). Warranty and service work may be handled by us in New Jersey during the warranty period. During the warranty period, the customer can simply send us the watch and we can cover the costs to Germany and handle all dealings with the manufacturer in Germany regarding warranty repair, and all return costs back to the customer. We reserve the right to channel the customer directly to the manufacturer for warranty repairs.

Gift Certificates:
Perfect for gifts when the required decision between product offerings is best left to the recipient. Our gift certificates are always available for immediate shipment anywhere in the world, and valid for full purchase amount for one (1) year from the original purchase date stated on the gift certificate document.