|
History Preservation Associates'
sales are conducted strictly via national and international mail order. All
goods are stocked in a warehouse environment with no showroom open to the
public (in accordance with our lease terms, exceptions to visit the warehouse
cannot be honored, so please do not ask us to bend our policy). Orders can
be placed and questions posed via phone, fax or mail. The most effective
way to contact us is via telephone. After more than fifteen years in
business, a telephone exchange still guarantees the customer the fastest and
best service with the most reliable and accurate conveyance and understanding
of information for all parties. Questions involving detail should always
be conveyed over the telephone to one of our very competent staff members;
even the founder and owner will gladly take a phone call when the situation
so warrants. Simple questions requiring simple answers can be asked
via our 24-hour fax. Since we have no staff member dedicated solely
to respond to faxes, responses are handled as time permits, though we do try
to answer all inquiries as quickly as possible - the more simple the message,
the greater the chance for a speedy fax response. Our fax machine is in constant
view of staff for quick action. Additionally, the more simple questions will
be answered ahead of any in greater depth, so, once again, it is in your interest
to keep these fax inquiries simple. Actual orders placed for products
or a catalog by fax are considered straight forward and simple, thus these
can usually be filled within 24 hours, almost as quickly as a telephone order.
However, if time is of the essence in your communication and need of information,
then please make your inquiry over the telephone. Inquiries regarding
size availability in an Eastman product should only be made via fax if you
already have established your correct size in this product line or if you
have your measurements as requested from our sizing page. In the absence
of this information, a phone inquiry is the only way to be accurately sized,
and always the best way, so please do try to get those requested measurements
from our sizing page before making an inquiry as to size availability. Anyone
wishing to contact us regarding consulting work may do so by appointment or
via telephone. Our normal hours for telephone customer service are listed
below. Holiday, vacation and summer hours can change without notice.
The sales office is generally closed for legal holidays, including the
week after Christmas, though the shipping office may sometimes remain open.
CONTACT
DETAILS
TELEPHONE customer
service and sales inquiry hours:
Monday thru Thursday 10AM - 5:00PM Eastern Time.
FACSIMILE
customer service and sales inquiry hours: Monday thru Thursday 10AM -
5PM Eastern Time, though our fax machine is waiting to receive your transmissions
24 hours a day, seven days a week. When faxing us, please be sure to
include your name, address, and fax and phone numbers, all CLEARLY printed or typed.
If you do not have a fax machine, most home computers contain internal
fax modems that work just fine, or a fax machine can usually be located for
hire at an extremely modest cost in virtually every town's library, copy or
print center store, pharmacy, office suppliers, etc.
History Preservation
Associates
Post
Office Box 8344
Cherry
Hill, New Jersey 08002-0344
Telephone
(856) 489-8103
Facsimile
(856) 489-8104
|